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Sustainable Corporate Value Enhancement Centered on Purpose

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June 2026

Building the Future through Our Conviction and Passion

Director & Senior Vice President
​In charge of Group Corporate Planning
​Director of Marketing Headquarters
​Vice-Chair of Sustainability Promotion Committee
Hatsumi Hirukawa​

Based on our people, our technologies, and our customer base, we will turn our diversity into competitiveness and advance our management focused on sustainable value creation.

Our 50 Years of History

The Japanese economy has stagnated for many years, ever since the bursting of its economic bubble. During this period, corporate management has had to make structural changes, not simply pursuing short-term results but also building medium- to long-term value and achieving sustainable growth. In recent years, the government has set forth a strategy of national growth, and the conditions surrounding companies have undergone tremendous change due to factors such as the improvement of the investing environment and corporate governance frameworks. Japan's Corporate Governance Code formulated in 2015 is a representative example of these changes. It requires companies to focus more on accountability and capital efficiency, and to work to create value over the medium to long term.
​As the business environment has changed, the Group has looked back on its history, from the days of its foundation, and outlined the direction it seeks to take in its management over the five decades to come. Ever since it was established as a sales company for Canon's business machines, the Canon MJ Group has diversified and strengthened its sales channels by expanding its regional sales locations and forming partnerships with retailers, with the mission of delivering Canon's sophisticated products to customers nationwide. Through these efforts, we were able to form a broad customer base, steadily nurture our marketing capabilities, and contribute to the establishment of the Canon brand throughout Japan. To go beyond just selling products and create even greater added value to customers, we entered the software business in the 1970s. Since then, we have expanded to handling products from other companies and entering the IT field. We have also expanded our business domains through M&As and capital and business alliances, evolving the structure of our business in line with the changing times. Through this process, people with varied backgrounds have joined the Group, and our workforce has become steadily more diverse.
​We place great value on growing together with our customers, and we have nurtured our people, our technologies, and our customer base as strengths that support our value creation. The Group is rich in diversity in each of these areas. We offer various products, such as cameras, business devices, and semiconductor-related equipment, but we also provide wide-ranging value matched to our customers' needs through our SI services and our IT services, such as ITO and BPO. The Group's strengths include our collaboration with varied business partners and our broad customer base, which ranges from large corporations to quasi-major and upper medium-sized enterprises, small and medium-sized enterprises, and individual consumers.

History of Our IT Solutions Business Growth [Social trends]Widespread use of hardware→Digitalization and office automation→Networking→Cloud computing Cybersecurity→Evolution of IoT and AI Predict social trends and promote well-tailored management strategies→[Transformation of management strategies] Expands sales channels through sale of cameras and business machines 1960s to 1970s 1968・Canon Business Machines Sales, Inc. established ・Canon Business Machine Services Inc. established 1969・Canon Camera Sales Co., Ltd. established 1971・Canon Sales Co., Inc. established 1978・Acquires Fuji System Development Inc. (Canon Software)→Strengthens sale of PCs and servers, etc., of other companies 1980s 1981・The Company lists on the Second Section of the Tokyo Stock Exchange 1983・The Company lists on the First Section of the Tokyo Stock Exchange ・Forms sales alliance with Apple Computer Inc. 1985・Forms sales alliance with IBM Japan, Ltd. for workstations and PCs→Begins IT infrastructure business 1990s 1990・Becomes Ministry of International Trade and Industry-certified systems integrator ・Forms sales alliance with Sun Microsystems Japan K.K. ・Forms sales alliance with Floating Point Systems, Inc. ・Forms sales alliance with Digital Equipment Corporation Japan 1991・Forms sales alliance with Cray Research, Inc. 1992・ Forms sales alliance with Silicon Graphics, Inc.→Strengthens missioncritical systems integration Enters medical IT market 2000s 2003・Acquires Sumitomo Metal System Solutions Co., Ltd. ・Begins selling ESET 2006・Acquires FMS Inc. (now Canon ITS Medical Inc.) 2007・Acquires Argo 21 Corporation 2008・Canon IT Solutions Inc. established ・Acquires BicNIWS Inc. (now Qualysite Technologies Inc.)→Launches IT outsourcing and cloud services 2010s 2012・ Nishi-Tokyo Data Center Building No.1 begins services ・Canon ITS establishes Canon IT Solutions (Thailand) Co., Ltd. 2013・Canon ITS acquires Material Automation (Thailand) Co., Ltd. 2018・Establishes joint venture ESET Japan Inc. together with ESET, spol. s r.o.→Strengthens maintenance and operations services 2020s 2020・Nishi-Tokyo Data Center Building No.2 completed 2022・Acquires QB5 Inc. 2023・Acquires Tokyo Nissan Computer System Co., Ltd. (now Canon ITS, TCS Division) 2024・Acquires Primagest, Inc.

Looking to the Next 50 Years and Turning Diversity into Greater Strength

The growth of diversity also has the potential to lead to a lack of cohesiveness in organizational and managerial direction. For us to continue our growth investments and turn our diverse personnel, technologies, and businesses into a competitive edge, I have come to see it as essential that the entire Group shares a common direction.
​Since 1988, the Canon MJ Group has been implementing sustainability management under the Canon Group's corporate philosophy of Kyosei. The Group is committed to solving social issues through its business activities while maintaining harmony with people, society, and nature. In recent years, we have gone beyond just activities that focus primarily on responding to the requests of society to also more tightly link these activities with our business. We have taken them to a new level, in which they are even more effective in solving social issues through our business. As social issues grow more complex and severe, we will use the power of marketing to continue contributing to the solving of an even wider range of social issues. To do this, in January 2024, we declared ourselves a MIRAI Marketing Company and also announced our Purpose, "Bringing together hopes and ideas with technologies to create a future beyond imagining," which encapsulates the significance of the Group's presence in society.​

Our Management Stance Backed by the Canon Group Corporate Philosophy of "Kyosei"
philosophy Canon Group Corporate Philosophy Kyosei Purpose Canon MJ Group's Purpose Bringing together hopes and ideas with technologies to create a future beyond imagining Vision Long-Term Management Objectives (2026-2030) 2030 Vision A corporate group dedicated to creating new businesses that drive future growth through the power of people and technologies Materiality Canon MJ Group's Material Topics Strategy/Planning Organization/Personnel Medium-Term Management Plan (2026-2028) Contribution to fulfilling life and work styles Realization of a safe and secure society Co-creation and collaboration with stakeholders Harmony with the global environment Respect for human rights Improvement in employee engagement Implementation of sound governance

Resonating with Even More Stakeholders by Embodying Our Purpose

Ever since we announced our Purpose, our top management has worked to establish it both inside and outside the Group by creating opportunities for ongoing communication and dialogue. As a result of these efforts, a growing number of employees see the Purpose as relating to their own operations and try to embody it through behavior that contributes to the improvement of our business value. In tandem with this, we are starting to see the appearance of concrete initiatives that contribute to both the creation of social value and the expansion of revenue opportunities through our business activities. Initiatives that leverage the Group's strengths and knowledge are being implemented as business projects and helping produce new opportunities for creating value. This is happening in areas such as contribution to disaster prevention and mitigation in response to climate change, contribution to regional security and safety, identity verification and fraudulent transaction prevention in line with increasingly sophisticated financial transactions, and medical information coordination that supports comprehensive community care. As these initiatives become more widely implemented, there are also a growing number of opportunities to discuss questions, exchange ideas, and conduct workshops with those outside the company regarding the formulation of the Purpose and our approach to instilling it. Resonance with and trust in our Group are ultimately helping to strengthen our medium-to long-term business foundation.

Turning the Rise of Resonance and Trust into Sustained Improvement of Corporate Value

In promoting sustainability management at the Canon MJ Group, we define new material issues (material topics) as "themes of high importance to the Canon MJ Group and its stakeholders that should be addressed intensively." We are tackling these material topics as management issues, which meet the expectations and needs of our stakeholders, and reflect their relationships with our business and their impact on our medium- to long-term corporate value. To implement these initiatives as a united group, we established the Sustainability Promotion Committee in February 2021. The Committee is chaired by the president & representative director, who has a supervisory role for all sustainability-related matters. In deliberating and formulating our Purpose, during the latter half of the deliberation process, Sustainability Promotion Committee meetings were held jointly with the Brand Strategy Committee, and participants discussed how to share the Purpose in and outside the Group and what initiatives to carry out to instill it, in addition to the Purpose's content. Since 2023, the Sustainability Promotion Committee has been under the direct supervision of the Board of Directors, as the matters discussed and resolved by the Committee are important matters that relate to the core aspects of management.
As the Purpose has become more fully instilled and embodied in the Group, in 2025, we reviewed our material issues and newly formulated material topics applied from 2026. This review was rooted in our corporate philosophy and placed great emphasis on having a management system in which there is a consistent and continuous thread that links our Purpose, Long-Term Management Objectives, material topics, and Medium-Term Management Plan. Led by this management system, our Purpose is more than a philosophy. It is extended through our material issues into specific management issues and actions and tied to the duties and operation targets of each and every division and employee.​

Building the Future with Conviction and Passion

To achieve sustainable growth, the Canon MJ Group believes that it is important that we link our financial and non-financial elements and strengthen our ability to continuously generate revenue. Based on this view, we have created a management system, rooted in our corporate philosophy, with a consistent and continuous thread that links our Purpose, Long-Term Management Objectives, material topics, and Medium-Term Management Plan. We are now in the stage of improving the effectiveness of this management system. One distinctive initiative we are implementing to unify our financial and non-financial aspects in a concrete management structure is the "engagement improvement cycle." The engagement improvement cycle is composed of three elements as its core: "development of skilled personnel," "customer satisfaction," and "employee job satisfaction."
​Furthermore, we adopted the service profit chain concept in 2024, and we are fleshing out and defining indicators for the items between these three elements with the aim of clarifying their relationships and significance. Through these initiatives, we are seeking to leverage the power of our human resources with diverse experience, expertise, and values, in our business activities, and link non-financial measures, such as employee growth and job satisfaction and increased value provided to customers, to financial results such as sales and profit growth. Those results can then be fed back into future investments and human resource development. By doing so, we aim to create a cycle of value generation.
​I don't believe that the effectiveness of these efforts is affected by our systems and frameworks themselves, but that instead it is important that the ideas and objectives behind these efforts serve as the pillar of the decisions and actions of all of our employees. Our employees, with their diverse experience, expertise, and values, must listen to each other and share their frank opinions with each other as they envision the future. We must make this approach of engaging in extensive, passionate ongoing discussion a part of everyday work. We must nurture it as part of our Group's culture. This will create a sense of unity within the organization and give it drive. This ongoing process will, I believe, provide the motive force to take on new challenges, united by a common philosophy and resolution.
​I don't think the future is something we can predict, but something we can create, driven by our conviction and passion. Based on this idea, we will continue to tirelessly polish our management approaches so that we can achieve sustainable value creation, while dealing with the changes in the environment around us.

Engagement improvement cycle Understanding the Purpose and division approaches Motivation for growth Investments in human resources Development of skilled personnel Improving organizational capabilities Business investment Increase in value provided Understanding markets and customers Customer satisfaction Broadening the customer base and improving LTV Rewarding sense of contribution Sales/profit Employee job satisfaction Employee satisfaction Sustainably Increase Corporate Value Canon MJ Group's Purpose Bringing together hopes and ideas with technologies to create a future beyond imagining A cycle generated by dialogue and diversity
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    The content of this page is based on information at the issuance of the integrated report.