Business Continuity

The Canon Marketing Japan Group (hereinafter the "Canon MJ Group") is proactively implementing measures to ensure business continuity and facilitate the fast resumption of operations, even in the event of sudden, unexpected phenomena such as natural disasters or serious accidents. In addition, we are engaged in business continuity management (BCM) and continue to review and improve our activities using a PDCA cycle, which enables us to maintain and improve the practicality of our measures and our response capabilities.
We position this initiative as an important activity for ensuring the sustainability of the company and fulfilling our responsibilities to our stakeholders. Here, we introduce our initiatives for handling natural disasters and infectious diseases.

We have formulated action guidelines for disasters with a high probability of occurrence and a significant impact to ensure we are able to quickly and accurately make decisions and respond flexibly without confusion, even in the event of a disaster.

We have formulated an all-hazards BCP with the goal of establishing a system that enables us to respond flexibly to increasingly diverse risks and continue business even in crisis situations.

By positioning BCP at the core of our activities and implementing regular, systematic improvement activities based on a PDCA cycle, we have established a system that enables us to respond flexibly and quickly to unforeseen circumstances and changes in the environment.

To take appropriate actions in response to an actual disaster, it is important to picture specific actions on a daily basis by assuming a disaster.
We regularly provide communication training by assuming a disaster, such as having key people post messages about their safety or any damage they have suffered to social media, IT tools for use in disasters, and other media, so that they can use the necessary tools properly in the event of an actual emergency.
We continue to take actions until the registration of the safety information of all employees is completed. For example, we individually contact employees whose safety has yet to be confirmed and encourage them to register their safety information.

Each department which has formulated a BCP conducts drills by setting a theme that is appropriate for the maturity of each, such as desktop simulation training and a practical exercise based on a scenario. We consider measures to address the issues found in the drills.
We conduct drills on an ongoing basis in an effort to ensure the appropriate handling of emergencies.

To improve and maintain our response capabilities, even as the environment surrounding the company changes, we conduct regular management reviews led by the Risk and Crisis Management Committee.
The administrative office evaluates the effectiveness and identifies issues from diverse perspectives, thus clarifying points needing improvement, which are reflected in activities in subsequent fiscal years.